Frequently Asked Questions

General Information

+ What is Knowre's story?

Knowre was born from an after-school math tutoring academy in South Korea. The academy focused on providing a personalized, assessment-based learning experience to every student. However, as the academy grew in popularity and size, it became increasingly difficult for us to give every student the same level of personalization and attention.

We sought out tools to enhance our ability to personalize learning for the rapidly growing student body, but realized that such a tool did not exist. So, we decided to build our own tool that would bring this vision to life. Thus, Knowre was founded in 2012 with the mission of delivering an engaging and personalized learning experience to students around the globe.

Since our founding, Knowre has become a leading provider of educational technology and math content in the United States and South Korea. Knowre is available for schools across the United States and we have also partnered with major companies such as Daekyo, Sylvan Learning, and EBS.

Knowre was named “Best Instructional App” by New York City Schools GapApp Challenge and was recognized as “The World’s Top Ten Most Innovative Companies in EdTech” by Fast Company.

+ How do you pronounce Knowre and what does it mean?

Say “Nori,” like the seaweed. Phonetically, Knowre is the Korean word for “play.” We are focused on making learning fun and engaging for students!

+ What is the name of the mustached character?

His name is Dr. Doug and he serves as your students’ in-program math coach!

+ How much does Knowre for Schools cost?

Knowre offers licenses on a per student, per classroom (30 licenses), or per school basis.
Discounts are available for multi-year, district, and volume purchases. You can request a quote here.

All subscriptions are per calendar year and include access to all curricula, unlimited teacher licenses, and professional development webinars.

+ Can I purchase Knowre for my child to use at home?

Yes! Knowre offers a Homeschool product. Learn more about it here.

+ My school is not in the United States. Can I still use Knowre?

Yes, we do service schools outside the United States. However, please be aware that Knowre’s curriculum aligns to United States standards and is only offered in English.

+ I am interested in discussing a partnership opportunity. How do I get in touch?

Please direct all partnership inquiries to Elizabeth at partner@knowre.com. You can learn more about our current partnerships here.

+ What grade levels is Knowre appropriate for?

Knowre is recommended for grades 6-12. We cover Pre-Algebra, Algebra 1, Geometry, and Algebra 2.

+ What does each Knowre curriculum cover? Are they aligned to the Common Core Standards?

To view the topics and skills covered in each curricula and their alignment to the CCSS standards, click here.

Getting Started

+ What is my school code?

Email us at support@knowre.com with your school name and we’ll send over the code!

Only Knowre customers and trials will have a school code. Not either? Get started by scheduling a demo.

+ Where can I watch a video overview of Knowre?

+ I am a teacher. How do I sign up?

  1. Access the signup page by clicking here.
  2. Select Teacher. Then fill in the required information, including the School Code that we provided you.
  3. You will receive a confirmation email. Be sure to confirm your email address within two weeks.

+ How do students sign up for Knowre?

  1. Before your students can sign up, you must first create a class.
  2. In the Teacher Dashboard, click Create a Class. Select the curriculum and enter a class name. Note the Class Code in the upper right hand corner once the class is created.
  3. Students can then create their accounts by going to school.knowreapp.com/signup. They will be prompted to enter a class code. Provide them with the Class Code associated with the class you would like them to join.
  4. Once your students’ accounts are created and they have joined your class, be sure to confirm them by clicking Accept in the class roster at the bottom of the Teacher Dashboard Overview page. 

+ Can I access the Knowre for School login page directly?

Yes! Bookmark this link: school.knowreapp.com. It will take you directly to the login page.

Implementation

+ Can students be working on different lessons? Or, do they have to progress in order?

Chapters and lessons within each Knowre curriculum build upon one another as students move through the program. However, Knowre is also designed to be a flexible open world, which means your students can start from any chapter or lesson and freely jump around between them. In order to unlock a lesson, students will need to spend 10 coins.

Many teachers utilize this flexibility to assign students lessons that closely relate to what they are already working on in class. Knowre’s structure also allows teachers to assign different content to different students at any time.

+ What is covered in each Knowre curriculum?

Knowre covers Pre-Algebra, Algebra 1, Geometry, and Algebra 2. You can view what each curriculum covers by downloading our Topics & Skills Guides here.

+ How is Knowre aligned to the Common Core Standards (CCSS)?

Knowre provides a standards-based curriculum. You can view our alignment to CCSS on our Curriculum Resources page.

+ How are other schools and teachers using Knowre?

Some of our schools and teachers have shared their Knowre implementations and results with us. We’ve compiled their stories here.

+ How often should I use Knowre?

We recommend using Knowre at least once a week for 20-30 minutes.

+ How do I change the grading scale of the data in the Student Progress page?

In the Teacher Dashboard, select the class that you would like to edit the grading scale for. Select the Student Progress tab and click the Color Settings button on the right side of the screen.

Enter your grading scale by putting in the new numbers in the open column of the Range section. Click Save to confirm your changes.

Features

+ Coins and Stars Achievement System

Knowre’s Coins and Stars Achievement System rewards students for their hard work and motivates students to master math concepts and skills.

Coins

  • Students begin Knowre with 100 coins. Each lesson costs 10 coins to unlock.
  • Students earn coins by answering questions. For each question they answer correctly on their first or second try, they will receive three coins.
  • If a student uses the Walk Me Through for help or answers the Walk Me Through steps incorrectly, they will lose coins.
  • Students are always encouraged to retry questions in order to earn all three coins. New values will appear for each question on a retry.
  • Many Knowre teachers like to offer in-class incentives for reaching an individual or collective coin goal. We’ve created a printable coin tracker to help facilitate tracking individual goals.

Stars

  • Stars illustrate that students have mastered and watched all of the videos for that lesson.
  • Students can accumulate up to three stars per lesson. One star is achieved after 30% of the total possible coins are earned, two stars after 60% of the total possible coins are earned, and three stars after 90% of total possible coins are earned.

+ Walk Me Through

Knowre’s Walk Me Through feature serves two key purposes: to provide just-in-time instruction for students and to relay formative assessment data for teachers. When a student has trouble with a problem, they can click on the Walk Me Through button located above Dr. Doug on the left side of the screen for help.

The Walk Me Through breaks problems down step-by-step, mimicking the way a teacher would work with a student one-on-one. At many steps throughout the problem solving process, Knowre provides just-in-time learning videos that students can access to receive support on the specific step they are working on. Knowre is also collecting formative assessment data at each step as students work through the problem. This data is presented in the Curriculum Closeup tab of the Teacher Dashboard.

+ Assignments

Knowre offers teachers the ability to give two types of assignments: Lesson and Review.

To create an assignment, begin by going to the Teacher Dashboard and choosing a class. Then, click on the Assignments tab followed by the +New Assignment button.

You now have the option to assign either a Lesson or Review.

  • Choose Lesson to assign all the questions in a given lesson to students. When choosing lessons to assign to your students, please note that you can assign multiple lessons at a time and they do not have to be in sequential order.
  • Review assignments are adaptive. Each student in your class will receive a set of 12 questions based on the gaps that Knowre has found in their knowledge. You can expand or limit the Review questions by editing the Scope. For more information on how the Review works, refer to the Review Assignments section of this FAQ.

Finally, select a due date and time for the assignment and select the students to assign it to. You can either select All to give the assignment to every student in your class, or select individual students to give it to.

Your students will see their assignments indicated on the map itself with a purple pencil and in the Assignments tab on the left hand side of the map interface.

A note on Assignments data: once the due date of the assignment has passed, students’ scores will freeze. If they continue to work on the assignment independently, their progress will be reflected in the Student Progress tab. Thus, it is possible for a student to have different scores for the same lesson, depending if you are looking at the Assignments tab or the Student Progress tab.

+ Answer Check and Formatting

When inputting responses into the answer field, the rule is to put an answer in the same form as the question. The answer should always be in the most simplified form, unless otherwise specified.

Here are some other tips for entering responses:

  • Reduce fractions
  • Combine like terms
  • Evaluate exponents
  • Reduce radicals (after the skill has been learned)
  • Write repeating decimals with an over bar using as few digits as possible.
  • Use double signs only when it is forced by the problem. For solutions of problem with double signs, parentheses must be used between signs. For example, if asked to use the distributive property simplify the expression -2(x+7), the solution can be written as -2x-14 or -2x+(-14), but -2x+-14 cannot be accepted.

Responses should never include the following:

  • Decimals within fractions
  • Fractions within fractions
  • Radicals in the denominator (after the skill has been learned)

+ Try Again

Knowre always gives students the ability to retry the question at the end of the problem, whether they got it correct or incorrect. Encourage students who did not earn 3 coins on the question to retry the problem for the opportunity to earn all 3 coins. Students who did get the question correct can always retry for extra practice. New problem values will be given on a retry.

+ Curriculum Closeup

Knowre’s technology assesses each and every student at a granular level, collecting data on where each student’s gaps in understanding are. We make it easy for you to access this data in the Curriculum Closeup tab of the Teacher Dashboard.

In the Teacher Dashboard, select select the appropriate class. Click on the Curriculum Closeup tab.

Within the Curriculum Closeup section, you will see a list of every chapter within your selected Curriculum. Click on a chapter to expand it and see each of the lessons within.

Once you find the lesson you need, you can expand it to see a list of all the problems within that lesson. Selecting a problem will show you which students attempted the question and the number of coins they earned. Remember, students lose coins if they use the Walk Me Through or if put in wrong answers. Thus, students who have earned one or no coins on a problem show that they need to revisit the question.

Problems can also be expanded to show a list of all the Walk Me Through steps within the problem. At this level, you can see which students used the Walk Me Through and whether they answered the sub-questions  correctly or incorrectly. This tier of the Curriculum Closeup is great for identifying the granular sub-skill that students are struggling with.

Students and Classes

+ Creating a Class

In the Teacher Dashboard, click Create a Class. Select the curriculum and enter a class name. Note the Class Code in the upper right hand corner once the class is created, your students will need this code in order to join your class.

+ Deleting a Class

First, select the class you want to delete on the Teacher Dashboard. On the far right of the screen, there is a gear icon. Clicking on the icon will give you the option to Delete this Class.

Please note that students must be connected to a class in order to log into Knowre. If students will still be using Knowre, be sure they are in enrolled in a new class before deleting.

+ Signing Students Up for Multiple Classes

There are many instances when it will be necessary for students to be enrolled in multiple Knowre classes. For example, you might want to track certain students progress across multiple curricula. To students to additional classes:

  1. Create a new class in the Teacher Dashboard and provide the students you wish to enroll with the Class Code.
  2. Students should log in, select their name in the upper right hand corner, and enter the code in the Join a Class field.
  3. Once students have entered the code, you will need to accept them in the Class Roster at the bottom of the Overview page of the Teacher Dashboard.
  4. Any work the students have already completed in that curriculum will populate automatically.

+ Moving a Student to Another Class

Navigate to the Class Roster at the bottom of the Overview page of the Teacher Dashboard. Click on the > icon next to the student’s name that you wish to move. Choose Move to Another Class, and enter the Class Code of the class you wish to move them to. Click Ok to finalize the move.

+ Removing a Student from a Class

In the Teacher Dashboard, choose the class that the student is currently in. Click on the > icon next to the student’s name at the bottom of the page. Click on the Remove from Class option and confirm the request by clicking Yes.

+ Changing a Student's Password

In the Teacher Dashboard, choose the class that the student is currently in. Click on the > icon next to the student’s name at the bottom of the page. Choose the Reset Student Password option and enter the student’s new password.

Review Assignments

+ What is the difference between assigning a Review and a Lesson?

When you assign a standard Knowre lesson, students are given all of the practice and application questions within that lesson. On the other hand, Knowre Reviews are adaptive assignments that generate a set of 12 questions personalized to each student’s areas for growth.

+ How do I assign a Review?

In the Teacher Dashboard, navigate to the Assignments panel. Click the green + New Assignment button and you will be given the option to assign a Review on the right hand side of the screen.

+ Can I control what topics are included in a Review?

Yes! When assigning a Review, you will be prompted to select its Scope. Choose the lesson(s) that include your desired topics of focus. Please note that due to the varying number of questions and skills covered in a Knowre lesson, sometimes selecting one lesson will not be enough to fill all 12 review question slots. In this case, please expand the scope of the Review by selecting additional lessons.

+ How does the Review select questions for each student?

As students are working through Knowre, their performance on lessons and problems is being is collected. The Review algorithm takes into consideration where students got questions right and wrong alongside three other criteria to generate the individualized problem sets.

  • Importance of Concepts: Within a Knowre lessons, there are concepts that are deemed more or less “important.” This is based on how connected the concepts are to other problems or other concepts. In other words, “How often will students use this skill in other problems?” If a student struggles with a more “important” concept, they are likely to see more problems in the Review that are focused on that skill or concept.
  • Repetition: The Review algorithm ensures that there is limited question repetition within a given 12 problem set.
  • Question Level: Students are given questions that are just at the right level – not too easy and not too hard. This is determined by comparing individual student performance data against existing Knowre data on how often specific questions are answered correctly.

+ Can I assign a student the same Review (same scope parameters), but with a different due date?

Yes, you can. This is a great way for students to get even more practice on these topics. Student performance on the first Review will impact the questions they see in the second or third. Though questions may be similar to the first Review, the values in the problems will be different.

iPad App

+ How do I download the Knowre iPad app?

The Knowre app can be found by searching “Knowre for Schools” in the App Store of your iPad device.

+ How much does the app cost?

The app is free for all Knowre customers. Just use your existing Knowre username and password to log in. If you are not yet a Knowre customer and are interested in using the iPad app, please contact us at support@knowre.com.

+ What iPad device specifications are needed to run the app?

The Knowre app will only run on iPad 2 or later models. It also requires that you have iOS version 8.0 or above.

+ Do students need to sign up again to use the iPad app?

No, students should have only one username and password with Knowre. That username will work on both the Knowre iPad app and on www.knowre.com.

+ How do I access the Teacher Dashboard on the iPad app?

The Knowre iPad app only contains the Knowre student experience. To access the Teacher Dashboard, you will need to login into the program through a web browser on a desktop or laptop device.

+ Is there space in the app for students to work out their answers?

Yes, the app includes a scratch pad feature where students can write out their work. To access the scratch pad, tap the yellow Scratch Pad button on the left of the app.

Be sure to let students know that they will need to close the scratch pad before entering answers in the answer box. Their work will still appear on the page for reference, but closing the scratch pad will allow them to access the answer field.

+ How do students enter answers on the app?

The app uses handwriting to text recognition software. Students are able to write directly on the iPad using their fingers or a stylus. Instead of typing in their answers, students will tap the answer box and then write their answer in the answer box at the bottom. Our program will then convert their handwriting into typed numbers and symbols.

+ How do students enter answers on the app? Are there any tips for improving the app's handwriting recognition?

The app uses handwriting to text recognition software. Students are able to write directly on the iPad using their fingers or a stylus. Instead of typing in their answers, students will tap the answer box and then write their answer in the answer box at the bottom. Our program will then convert their handwriting into typed numbers and symbols.

As a general rule for handwriting, students should print their answers clearly. See below for more specifics:

Writing Numbers

  • All decimal values must have a digit in the ones place and a clear decimal point (0.8, not .8).
  • When writing 1 or 7, do not add any serifs (tips). Cross the 7 with a line so it is not interpreted as 1.
  • Be careful of spacing and the location of the input. For example, if the answer is a double-digit number such as 36, make sure the 3 and 6 are next to each other in a line. If the 6 is higher or lower than the 3, the 6 may be recognized as an exponent.

Writing Symbols and Expressions

  • Use x  and not a dot when expressing multiplication of numbers (2 x 5). Use a dot when expressing multiplication of variables (a * b). If you cannot get the x or dot to work for multiplication, you can always use parentheses.
  • Writing the variable x sometimes presents an issue when combined with multiplication symbols. If the app does not recognize the variable x, try writing it in a curvy style.
  • When entering exponents, make sure the exponent is written significantly above the base.
  • Longer expressions should fit in the answer input space in a single line.
  • For solutions of problem with double signs, parentheses must be used between signs. For example, if asked to use the distributive property simplify the expression -2(x+7), the solution to -2(x+7) can be written as -2x-14 or -2x+(-14), but -2x+-14 cannot be accepted.

Technical Support

+ Can I use Knowre on any computer?

Yes! Knowre is cloud-based so it is compatible with any device. All you need is a browser and an internet connection. However, we do not support Internet Explorer or Edge.

We do not recommend using the browser of any tablet device to access Knowre. If you have an iPad, you can download the Knowre iPad app.

+ What are the system requirements to run Knowre?

+ What browser should I access Knowre on?

Chrome is our recommended browser but we also support Safari and FireFox. Knowre cannot be accessed through Internet Explorer or Microsoft Edge.

+ There are long pauses while I'm watching the videos.

This is most likely due to intermittent connectivity issues and/or other environmental factors that are affecting your internet connection. If you are experiencing such pauses, check your internet connection first. If everything is in order, try refreshing the page to reload the video.

+ I opened a page in Knowre and the problem won't display.

Due to intermittent connectivity issues and/or other environmental factors, a page may get stuck while loading. To fix this, try refreshing the page or logging in and out of your account. If you continue to experience the issue, you may want to check on the status of your internet connection.

+ I'm having issues with a graphing problem.

If you are unable to manipulate a graph, move a dot on a number line, or select items on a figure, please go through our Graphing Troubleshooting Guide. The likely cause is that your browser or operating system zoom is not set at 100%. If you continue to have problems even after going through the guide, please contact us at support@knowre.com.

+ Where should I report bugs, errors, or issues?

If you notice a bug, error, or issue in the program, report it by emailing support@knowre.com.

Be sure to include a screenshot of the issue and describe it as best as you can so that we can try to recreate the issue on our end. Please also include as much information about the computer/device and browser you were using when the issue occurred. The more information you provide, the easier it will be for us to identify the problem and provide a solution.