Frequently Asked Questions

iPad App

+ How do I download the Knowre iPad app?

The Knowre app can be found by searching “Knowre for Schools” in the App Store of your iPad device.

+ How much does the app cost?

The app is free for all Knowre customers. Just use your existing Knowre username and password to log in. If you are not yet a Knowre customer and are interested in using the iPad app, please contact us at support@knowre.com.

+ What iPad device specifications are needed to run the app?

The Knowre app will only run on iPad 2 or later models. It also requires that you have iOS version 8.0 or above.

+ Do students need to sign up again to use the iPad app?

No, students should have only one username and password with Knowre. That username will work on both the Knowre iPad app and on www.knowre.com.

+ How do I access the Teacher Dashboard on the iPad app?

The Knowre iPad app only contains the Knowre student experience. To access the Teacher Dashboard, you will need to login into the program through a web browser on a desktop or laptop device.

+ Is there space in the app for students to work out their answers?

Yes, the app includes a scratch pad feature where students can write out their work. To access the scratch pad, tap the yellow Scratch Pad button on the left of the app.

Be sure to let students know that they will need to close the scratch pad before entering answers in the answer box. Their work will still appear on the page for reference, but closing the scratch pad will allow them to access the answer field.

+ How do students enter answers on the app?

The app uses handwriting to text recognition software. Students are able to write directly on the iPad using their fingers or a stylus. Instead of typing in their answers, students will tap the answer box and then write their answer in the answer box at the bottom. Our program will then convert their handwriting into typed numbers and symbols.

+ How do students enter answers on the app? Are there any tips for improving the app's handwriting recognition?

The app uses handwriting to text recognition software. Students are able to write directly on the iPad using their fingers or a stylus. Instead of typing in their answers, students will tap the answer box and then write their answer in the answer box at the bottom. Our program will then convert their handwriting into typed numbers and symbols.

As a general rule for handwriting, students should print their answers clearly. See below for more specifics:

Writing Numbers

  • All decimal values must have a digit in the ones place and a clear decimal point (0.8, not .8).
  • When writing 1 or 7, do not add any serifs (tips). Cross the 7 with a line so it is not interpreted as 1.
  • Be careful of spacing and the location of the input. For example, if the answer is a double-digit number such as 36, make sure the 3 and 6 are next to each other in a line. If the 6 is higher or lower than the 3, the 6 may be recognized as an exponent.

Writing Symbols and Expressions

  • Use x  and not a dot when expressing multiplication of numbers (2 x 5). Use a dot when expressing multiplication of variables (a * b). If you cannot get the x or dot to work for multiplication, you can always use parentheses.
  • Writing the variable x sometimes presents an issue when combined with multiplication symbols. If the app does not recognize the variable x, try writing it in a curvy style.
  • When entering exponents, make sure the exponent is written significantly above the base.
  • Longer expressions should fit in the answer input space in a single line.
  • For solutions of problem with double signs, parentheses must be used between signs. For example, if asked to use the distributive property simplify the expression -2(x+7), the solution to -2(x+7) can be written as -2x-14 or -2x+(-14), but -2x+-14 cannot be accepted.