Frequently Asked Questions

Technical Support

+ Can I use Knowre on any computer?

Yes! Knowre is cloud-based so it is compatible with any device. All you need is a browser and an internet connection. However, we do not support Internet Explorer or Edge.

We do not recommend using the browser of any tablet device to access Knowre. If you have an iPad, you can download the Knowre iPad app.

+ What are the system requirements to run Knowre?

+ What browser should I access Knowre on?

Chrome is our recommended browser but we also support Safari and FireFox. Knowre cannot be accessed through Internet Explorer or Microsoft Edge.

+ There are long pauses while I'm watching the videos.

This is most likely due to intermittent connectivity issues and/or other environmental factors that are affecting your internet connection. If you are experiencing such pauses, check your internet connection first. If everything is in order, try refreshing the page to reload the video.

+ I opened a page in Knowre and the problem won't display.

Due to intermittent connectivity issues and/or other environmental factors, a page may get stuck while loading. To fix this, try refreshing the page or logging in and out of your account. If you continue to experience the issue, you may want to check on the status of your internet connection.

+ I'm having issues with a graphing problem.

If you are unable to manipulate a graph, move a dot on a number line, or select items on a figure, please go through our Graphing Troubleshooting Guide. The likely cause is that your browser or operating system zoom is not set at 100%. If you continue to have problems even after going through the guide, please contact us at support@knowre.com.

+ Where should I report bugs, errors, or issues?

If you notice a bug, error, or issue in the program, report it by emailing support@knowre.com.

Be sure to include a screenshot of the issue and describe it as best as you can so that we can try to recreate the issue on our end. Please also include as much information about the computer/device and browser you were using when the issue occurred. The more information you provide, the easier it will be for us to identify the problem and provide a solution.