Website Privacy Policy

LAST UPDATED: April 2018

Knowre takes the privacy of our users with as much seriousness as we do the education of our students.

At KnowRe Americas, Inc., your privacy is as important to us as the education of our students. This Privacy Policy is designed to explain how we collect, use, and disclose information in connection with our www.knowre.com company site (“Site”). To learn more about how we collect, use, and disclose information in connection with our other products, please visit: www.knowre.com/privacy-policy-hub. The terms “Knowre,” “we,” and “us” include KnowRe Americas, Inc. and our affiliates and subsidiaries. By using the Site, you agree to the terms and conditions of this Privacy Policy.

Information We Collect

Information You Provide Us

When you interact with the Site, you may provide us with information. We collect information from you such as, but not limited to:

  • Name
  • Email address
  • Phone number
  • Job title
  • School name and address
  • Any other information you choose to provide in a message
  • Details of any persons you refer to our Site

Information We Collect Automatically From Your Use of the Site

When you use our Site, we and our third party service providers may collect information from you through automated means, such as cookies, web beacons, and web server logs. By using the Site, you consent to the placement of cookies, beacons, and similar technologies in your browser and on emails in accordance with this Privacy Policy. The information collected in this manner includes IP address, browser characteristics, device IDs and characteristics, operating system version, language preferences, referring URLs, and information about the usage of our Site.

We may use this information, for example, to ensure that the Site functions properly, to determine how many users have visited certain pages or opened messages or newsletters, or to prevent fraud. We may use your IP address to derive your approximate location.

We also use third party analytics providers, such as Google Analytics, which uses cookies and similar technologies to collect and analyze information about use of the Site and report on activities and trends. This service may also collect information regarding the use of other websites, apps and online resources. You can learn about Google’s practices by going to https://www.google.com/policies/privacy/partners/, and opt out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

If you do not want information collected through the use of cookies, most browsers allow you to automatically decline cookies or be given the choice of declining or accepting the transfer to your computer of a particular cookie (or cookies) from a particular site. You may also wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html. If, however, you do not accept cookies, you may experience some inconvenience in your use of the Site.

How We Use Your Information

We may use the information we collect:

  • To operate, maintain, enhance and provide features of the Site, to provide services and information that you request, to respond to comments and questions, and otherwise to provide support to users.
  • To understand and analyze the usage trends and preferences of our users, to improve the Site, and to develop new products, services, features, and functionality.
  • To contact you for administrative, informational, and marketing purposes.  This may include providing customer service or sending communications, including changes to our terms, conditions, and policies, and updates and promotions relating to our products and services.
  • We may anonymize or aggregate data collected through the Site and may use and disclose it for any purpose.
  • For our business purposes, such as data analysis, audits, security, fraud monitoring and prevention; determining the effectiveness of our promotional campaigns; and operating and expanding our business activities.
  • To enforce our Terms of Service or other legal rights.

How We Share Your Information

We do not disclose the information that we collect through the Site to third parties except in the following circumstances:

  • To our third party service providers who provide services such as website hosting, data analysis, information technology and related infrastructure provision, customer service, email delivery, and other services.
  • To a potential or actual acquirer, successor, or assignee as part of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in bankruptcy or similar proceedings).
  • If required to do so by law or in the good faith belief that such action is appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

We DO NOT share your personal information with unaffiliated third parties for their own direct marketing purposes.

We may use and disclose information that does not identify or otherwise relate to an individual for any purpose, except where we are required to do otherwise under applicable law.

Third Party Services

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties operating any site or service to which the Site links, including any social networking plug-ins operating on the Site. The inclusion of a link or plug-in on the Site does not imply endorsement of the linked site or service by us or by our affiliates.

Security

We use certain physical, organizational, and technical safeguards that are designed to maintain the integrity and security of information that we collect. Please be aware that no security measures are perfect or impenetrable and thus we cannot and do not guarantee that your information will not be accessed, viewed, disclosed, altered, or destroyed by breach of any of our physical, technical, or organizational safeguards.

Your Choices and Access

From time to time, we send marketing e-mail messages to our users. If you no longer want to receive such emails from us on a going forward basis, you may opt-out via the “unsubscribe” link provided in each such email.

Use of Site by Minors

We do not knowingly collect personal information from children under thirteen (13), and we request that children under thirteen (13) not provide personal information through the Site.

International Cross-Border Data Transfer

Knowre uses servers hosted in the United States. Please note that we may be transferring your information outside of your region for storage and processing in the United States and around the globe. By using the Site you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country.

Updates to This Privacy Policy

We may make changes to this Privacy Policy. The “Last Updated” date at the top of this page indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on the Site. Your use of the Site following these changes means that you accept the revised Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@knowre.com.

Because email communications are not always secure, please do not include sensitive information in your emails to us.